Welcome to South Milford Surgery Online
Click here to access our online Patient access with Systmone Online, (Book appointments, repeat prescriptions, view test results and care record) (registration required)
Important Information about Same Day Appointments
AS FROM TUESDAY 27th OCTOBER 2015 WE ARE STARTING A DAILY TRIAGE SYSTEM FOR ALL PATIENTS REQUIRING A SAME DAY APPOINTMENT.
ALL PATIENTS REQUESTING THESE WILL BE PUT ONTO A TRIAGE LIST AND CALLED BACK BY A MEMBER OF THE NURSING TEAM WHO WILL TRIAGE YOUR REQUIREMENTS. YOU WILL BE ASKED FOR A BRIEF DESCRIPTION OF THE PROBLEM SO THAT WE CAN DIRECT YOUR APPOINTMENT MOST APPROPRIATELY.
RECEPTION STAFF WILL NOT BE ABLE TO BOOK SAME DAY APPOINTMENTS WITH THE DOCTOR BUT WILL BE HAPPY TO BOOK ROUTINE APPOINTMENTS AS THEY DO NOW
THIS CHANGE IS IN DIRECT RESPONSE TO THE EXTREMELY HIGH DEMAND ON APPOINTMENTS TO ALLOW US TO TRY AND RESPOND TO PATIENT’S NEEDS AS QUICKLY AS POSSIBLE AND TO GIVE SHORTER WAITING TIMES FOR PATIENTS WHO WANT TO BOOK A ROUTINE APPOINTMENT OR SEE A SPECIFIC GP
AS ALWAYS NEW SYSTEMS CAN TAKE A LITTLE TIME TO BED IN SO WE ASK FOR YOUR CO-OPERATION IN THIS CHANGEOVER PERIOD.
This surgery has been rated 'Good' by the Care Quality Commission.
We are delighted to announce that from 3rd March 2015 we are introducing a new automated answering telephone service for our patients. This service will allow you to book, cancel, change, or check your appointments 24 hours a day at any of our sites, even when the surgery is closed.
During normal surgery hours (8am to 6pm) you can use the automated system or choose to speak to a member of staff to book an appointment or to speak to them about something else.
We will also be changing the way we book same day appointment requirements. These will be bookable with the duty practitioner rather than a specific GP. By doing this we hope to improve the waiting times to routine appointments with specific GP's which we know is an issue to patients.
You will also be able to order your repeat prescription on the automated system 24 hours a day too. The system will take you through each item of medication and you can request or skip it. The system won’t let you order if you are due a medication review with the doctor or if it is too soon to order your next items.
To access this service is really simple—please click here PP Flyer.pdf for more information on how to register and use the service
THIS YEARS ANNUAL REPORT IS NOW AVAILABLE - PLEASE SEE THE PATIENT PARTICPATION GROUP PAGE FOR THE FULL REPORT
Have your say to
improve your care
When you receive care or treatment within the NHS, you
can fill out a short questionnaire to give us feedback that
will help to improve local services for everyone.
It gives you a chance to tell us what you think about
your experience… good or bad. You can explain your
answer and tell us how we can improve things.
We will look at all feedback and use it to make decisions
that will make local services better for local people.
It is open to all patients, whatever your age or
healthcare needs. You won’t have to give your name
or contact details so our staff won’t know the comments
came from you.
We believe that, if our services are good enough for
you and your family and friends, then they’ll be good for
everyone. So come on and put US to the test by telling
us what you think. To add your feedback please
go to http://www.iwantgreatcare.org/ and search for South Milford Surgery
If you want to know more about the Friends and Family Test here is a short video to give you more information
NHS Friends & Family Test
We are also patients to take part in our annual survey, your thoughts are very important to help shape our service we would be very grateful if you could take 5 minutes to complete the survey. Please click on the lnik below to start
SOUTH MILFORD PATIENT SURVEY 2014
Choose the right NHS treatment for you in North Yorkshire
SELF - CARE
NHS WALK-IN CENTRE
A&E OR 999
Self - care
A range of common illnesses and injuries can be treated at home by combining a well-stocked medicine cabinet with plenty of rest. This is the best choices for very minor illnesses and injuries.
NHS 111 is a new service that provides confidential health advice and information by phone 24 hours a day, 7 days a week, every day of the year. You can call 111 when you need urgent medical help but it is not a 999 emergency. Calls are free from landlines and mobile phones.
Your local pharmacist can give you advice on illnesses and the medicines you need to treat them. Visit a pharmacist when you are suffering from a common health problem which does not require being seen by a nurse or doctor.
GP surgeries provide a range of services by appointment, including medical advice, examinations and prescriptions. They also provide an out-of-hours service which you can contact by telephoning your local surgery and following the recorded instructions.
NHS walk-in centre, urgent care centre or minor injuries unit
You do not need an appointment and you will be seen by an experienced nurse or GP. These services give healthcare advice and most are open from early morning until late at night. Visit one of these centres if you need medical treatment or advice which does not need a visit to A&E or a medical appointment.
IN AN EMERGENCY
You should only call 999 for an ambulance in a medical emergency when it is obvious that you or another person has a serious or life-threatening illness or injury, such as:
Calling 999 wisely helps to avoid unnecessary pressure on this valuable life- saving service.
So, if you have a minor ailment or injury please consider the variety of other more appropriate healthcare services available to ensure emergency ambulances are not diverted away from those who need them most.
Making your own way to hospital - If you do need hospital treatment, but are not in a life-threatening condition, you can arrive at A&E by getting a lift from friends and family or a taxi. Arriving by ambulance does not necessarily mean you will be seen more quickly.
For contact details of your nearest healthcare facilities (pharmacy, GP's, Walk-in centre and A&E) Click_here.rtf
Or alternatively visit www.nhs.uk
Care data: sharing your information
A modern information system has been developed, which will
make increased use of information from medical records with the intention of improving health services. The system is being delivered by the Health and Social Care Information Centre (HSCIC) and NHS England on behalf of the NHS.
The new system will also provide information that will enable the public to hold the NHS to account and ensure that any unacceptable standards of care are identified as quickly as possible. Information will help to:
- find more effective ways of preventing, treating and managing illnesses
· guide local decisions about changes that are needed to respond to the needs
of local patients
· support public health by anticipating risks of particular diseases and conditions, and help us to take action to prevent problems
· improve the public’s understanding of the outcomes of care, giving them confidence in health and care services
· guide decisions about how to manage NHS resources so that they can best support the treatment and management of illness for the benefit of patients alt="" src="http://www.nhs.uk/choiceintheNHS/Yourchoices/GPchoice/PublishingImages/Tip_C.jpg"> It is important that you read the leaflet Care Data Leaflet so that you understand how information in medical records can be used to improve the way that healthcare is delivered.
If you are happy for your information to be used then you do not need to do anything. But if you have concerns you should talk us.
If you do not want information that identifies you from being shared outside your GP practice, talk to a member of staff at the practice. They will arrange to make a note of this in your medical record. This will prevent your information being used other than where necessary by law, such as in case of a public health emergency. You will also be able to restrict the use of information held by other places you receive care from. However, this will not affect the care you receive.
The practice was established in the area at the turn of last century. Based in South Milford we cover a total of 22 villages, holding branch surgeries in two, at Micklefield and Thorpe Willoughby. The practice team wishes to offer a high standard of care, combining traditional and modern practice. The practice is a non-limited partnership.
As well as a source of information about our practice, the staff and the services we provide, we hope you will use this website as a useful resource for other health-related information. Please have a look around and do send us some feedback if you like. We can use your ideas to improve our online services and further develop the content of this site.
(Site updated 08/01/2016)