Privacy Notice – Updated May 2025

South Milford Surgery

General Practice Privacy Notice 2.0

How we use your information

This privacy notice explains why the GP Practice collects information about you, and how that information may be used.

As data controllers, GPs have fair processing responsibilities under the Data Protection Act 1998.  This means ensuring that your personal confidential data (PCD) is handled in ways that are safe, transparent and what you would reasonably expect.  The Health and Social Care Act 2012 changed the way that personal confidential data is processed. Therefore, it is important that patients are made aware of and understand these changes and that you have an opportunity to object if you so wish and that you know how to do so.

Health care professionals maintain records about your health and any treatment or care you have received within the NHS (e.g. NHS Hospital Trust, GP Surgery, Walk-in clinic, etc.).  These records help to provide the best possible healthcare.

NHS health records may be processed electronically, on paper or a mixture of both, and a combination of working practices and technology are used to ensure that your information is kept confidential and secure.  Records held by this GP Practice may include the following information:

  • Details about you, such as address and next of kin
  • Any contact the surgery has had with you, such as appointments, clinic visits, emergency appointments, etc.
  • Notes and reports about your health
  • Details about your treatment and care
  • Results of investigations, such as laboratory tests, x-rays, etc.
  • Relevant information from other health professionals, relatives or those who care for you

This GP Practice collects and holds data for the sole purpose of providing healthcare services to our patients and we will ensure that information is kept confidential.  We can disclose personal information if:

  • It is required by law
  • You consent – either implicitly for the sake of your own care or explicitly for other purposes
  • It is justified in the public interest

Some of this information will be held centrally and used for statistical purposes.  Where we hold data centrally, we take strict measures to ensure that individual patients cannot be identified.

On some occasions it may be necessary to undertake clinical audits of records to ensure that the best possible care has been provided to you or to prevent the spread of infectious disease, wherever possible this will be done in anonymised form.

Sometimes information about you may be requested to be used for research purposes.  The Practice will always endeavour to gain your consent before releasing the information.

Under the powers of the Health and Social Care Act 2012 (HSCA) the Health and Social Care Information Centre (HSCIC) can request Personal Confidential Data (PCD) from GP Practices without seeking the patient’s consent.  The Care.Data Programme allows PCD to be collected by the HSCIC to ensure that the quality and safety of services is consistent across the country.  Improvements in information technology are also making it possible for us to share data with other healthcare providers with the objective of providing you with better care.

Any patient can choose to withdraw their consent to their data being used in this way.  When the Practice is about to participate in any new data-sharing scheme we will make patients aware by displaying prominent notices in the surgery and on our website at least four weeks before the scheme is due to start.  We will also explain clearly what you have to do to ‘opt-out’ of each new scheme.

A patient can object to their personal information being shared with other health care providers but if this limits the treatment that you can receive then the doctor will explain this to you at the time.

Risk Stratification

Risk stratification is a process for identifying and managing patients who are at a higher risk of emergency hospital admission.  Typically, this is because patients have a long-term condition such as COPD or cancer.  NHS England encourages GPs to use risk stratification tools as part of their local strategies for supporting patients with long-term conditions and to help prevent avoidable admissions.

Information about you is collected from a number of sources including NHS Trusts and from this GP Practice. A risk score is then arrived at through an analysis of your anonymous information using computer programmes.  Your information is only provided back to your GP or member of your care team in an identifiable form.  Risk stratification enables your GP to focus on the prevention of ill health and not just the treatment of sickness. If necessary, your GP may be able to offer you additional services.

Please note that you have the right to opt out of Risk Stratification.

Should you have any concerns about how your information is managed or wish to opt out of any data collection at the Practice, please contact the Practice Manager or your healthcare professional to discuss how the disclosure of your personal information can be restricted.  All patients have the right to change their minds and reverse a previous decision.  Please contact the practice if you change your mind regarding any previous choice.

Invoice Validation

If you have received treatment within the NHS, access to your personal information may be required in order to determine which Clinical Commissioning Group should pay for the treatment or procedure you have received.

This information would most likely include information such as your name, address, date of treatment and may be passed on to enable the billing process.  These details are held in a secure environment and kept confidential. This information will only be used to validate invoices, and will not be shared for any further purposes.

NHS Health Checks

All of our patients aged 40-74 not previously diagnosed with cardiovascular disease are eligible to be invited for an NHS Health Check.  Nobody outside the healthcare team in the practice will see confidential information about you during the invitation process and only contact details  would be securely transferred to a data processor (if that method was employed). You may be ‘given the chance to attend your health check either within the practice or at a community venue. If your health check is at a community venue all data collected will be securely transferred back into the practice system and nobody outside the healthcare team in the practice will see confidential information about you during this process.

How do we maintain the confidentiality of your records?

We are committed to protecting your privacy and will only use information collected lawfully in accordance with the Data Protection Act 1998 (which is overseen by the Information Commissioner’s Office), Human Rights Act, the Common Law Duty of Confidentiality, and the NHS Codes of Confidentiality and Security.

All of our staff, contractors and committee members receive appropriate and on-going training to ensure they are aware of their personal responsibilities and have contractual obligations to uphold confidentiality, enforceable through disciplinary procedures.  Only a limited number of authorised staff has access to personal information where it is appropriate to their role and is strictly on a need-to-know basis.

We maintain our duty of confidentiality to you at all times.  We will only ever use or pass on information about you if others involved in your care have a genuine need for it.  We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), or where the law requires information to be passed on.

Who are our partner organisations?

We may also have to share your information, subject to strict agreements on how it will be used.  The following are examples of the types of organisations that we are likely to share information with:

  • NHS and specialist hospitals, Trusts
  • Independent Contractors such as dentists, opticians, pharmacists
  • Private and Voluntary Sector Providers
  • Ambulance Trusts
  • Clinical Commissioning Groups and NHS England
  • Social Care Services and Local Authorities
  • Education Services
  • Police, Fire and Rescue Services
  • Other ‘data processors’ during specific project work e.g. Diabetes UK

Access to personal information

You have a right under the Data Protection Act 1998 to access/view information the Practice holds about you, and to have it amended or removed should it be inaccurate.  This is known as ‘the right of subject access’.  If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

If you would like to make a ‘subject access request’. please ask the reception for a form to complete.  There may be a charge for this service.

Any changes to this notice will be published on our website and on the Practice notice board.

The Practice is registered as a data controller under the Data Protection Act 1998.  The registration number is and can be viewed online in the public register athttp://ico.org.uk/what_we_cover/register_of_data_controllers

Privacy Notice Update: Subcontracted Services under the Network Contract DES

As part of the Network Contract Directed Enhanced Service (DES) 2025–2026, our GP practice is working collaboratively with our local Primary Care Network (PCN), Tadcaster & Selby Rural PCN Ltd, to deliver enhanced services to our patients.

What does this mean for you?

To provide these services, we may share relevant health information with Tadcaster & Selby Rural PCN Ltd, a limited company established to deliver PCN services. This may include information such as your name, NHS number, contact details, and relevant health conditions.

Why is your data being shared?

Your data may be shared:

  • To support delivery of direct patient care (e.g. vaccinations, long-term condition reviews, medication reviews).
  • For health improvement and proactive population health management.
  • To meet the NHS requirements of the Network Contract DES.

This processing is carried out under:

  • UK GDPR Article 6(1)(e) – Public task in the provision of healthcare.
  • UK GDPR Article 9(2)(h) – Provision of health or social care.

Who will see your data?

Only authorised staff within Tadcaster & Selby Rural PCN Ltd involved in your care or the administration of PCN services will have access to your information. All staff are trained in data protection and subject to confidentiality obligations.

Your rights

You have rights over your personal data, including the right to:

  • Access your information
  • Request correction of inaccuracies
  • Object to or restrict certain uses
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

More information

To learn more about how your data is used, please see our full privacy notice on our website or ask reception for a printed copy.

Further information

Further information about the way in which the NHS uses personal information and your rights in that respect can be found in:

The NHS Care Record Guarantee:  http://www.nigb.nhs.uk/pubs/nhscrg.pdf

The NHS Constitution:  https://www.gov.uk/government/publications/the-nhs-constitution-for-england

Care.data programme:  http://www.england.nhs.uk/ourwork/tsd/care-data/gp-guidance/

The HSCIC Guide to Confidentiality gives more information on the rules around information sharing : http://www.hscic.gov.uk/confguideorg

An independent review of how information about patients is shared across the health and care system led by Dame Fiona Caldicott was conducted in 2012.  The report, Information: To share or not to share?  The Information Governance Review, be found at: https://www.gov.uk/government/publications/the-information-governance-review

The NHS Commissioning Board – NHS England – Better Data, Informed Commissioning, Driving Improved Outcomes: Clinical Data Sets provides further information about the data flowing within the NHS to support commissioning.http://www.england.nhs.uk/wp-content/uploads/2012/12/clinical-datasets.pdf

Please visit the Health and Social Care Information Centre’s website for further information about their work.  Information about their responsibility for collecting data from across the health and social care system can be found at: http://www.hscic.gov.uk/collectingdata

The Information Commissioner’s Office is the Regulator for the Data Protection Act 1998 and offer independent advice and guidance on the law and personal data, including your rights and how to access your personal information.  For further information please visit the Information Commissioner’s Office website at http://www.ico.gov.uk.

Version 2.0    Updated: May 2025

 

Freedom of Information

Information about the General Practitioners and the Practice required for disclosure under the Freedom of Information Act 2000, can be made available to the public. All requests for such information should be made to the Practice Manager.

Zero Tolerance – Violence & Abusive Behaviour

The Practice follow an NHS policy of zero tolerance regarding violent and abusive behaviour towards its doctors, staff and persons present on the premises.  Any violent or abusive behaviour will be taken seriously and you may be requested to leave the Practice with immediate effect.  The practice has the right to remove violent or abusive patients from the list in line with the PMS agreement regulations 2004, schedule 5, paragraph 19.

Violence in this context, includes actual or threatened physical violence or verbal abuse which leads to fear for a persons safety.  In this situation, we will notify the person in writing of their removal and record in the patient’s medical records the fact of the removal and the circumstances leading to it.  Any incident will be fully investigated and the decision to remove a patient from the Practice list will be in line with the PMS agreement.

Complaints Procedure

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this GP surgery, please let us know. This includes Primary Care Network staff working as part of our GP surgery. We operate a complaints procedure as part of an NHS system for dealing with complaints. Our complaints system meets national criteria.

How to complain

We hope that most problems can be sorted out easily and quickly when they arise and with the person concerned. For example, by requesting a face-to-face meeting to discuss your concerns.

If your problem cannot be sorted out this way and you wish to make a complaint, we would like you to let us know as soon as possible. By making your complaint quickly, it is easier for us to establish what happened. If it is not possible to do that, please let us have details of your complaint:

  • Within 6 months of the incident that caused the problem; or
  • Within 6 months of discovering that you have a problem, provided this is within 12 months of the incident.

Complaints should be addressed to the GP surgery team verbally or in writing to Complaints Manager, Mrs Lian Copeman.  Alternatively, you may ask for an appointment with the Complaints Manager to discuss your concerns. She will explain the complaints procedure to you and make sure your concerns are dealt with promptly. Please be as specific as possible about your complaint.

What we will do

We will acknowledge your complaint within three working days. We will aim to have investigated your complaint within ten working days of the date you raised it with us. We will then offer you an explanation or a meeting with the people involved, if you would like this. When we investigate your complaint, we will aim to:

  • Find out what happened and what went wrong.
  • Make it possible for you to discuss what happened with those concerned, if you would like this.
  • Make sure you receive an apology, where this is appropriate.
  • Identify what we can do to make sure the problem does not happen again.

Complaining on behalf of someone else

We take medical confidentiality seriously. If you are complaining on behalf of someone else, we must know that you have their permission to do so. A note signed by the person concerned will be needed unless they are incapable (because of illness) of providing this.

Complaining to the Humber & North Yorkshire ICB

We hope that you will use our Practice Complaints Procedure if you are unhappy. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our GP surgery.

However, if you feel you cannot raise the complaint with us directly, please contact Humber and North Yorkshire Integrated Care Board on Contact details for patient queries – Humber and North Yorkshire Health and Care Partnership

Unhappy with the outcome of your complaint?

If you are not happy with the way your complaint has been dealt with by the GP surgery and Humber & North Yorkshire ICB and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman (PHSO). The PHSO makes final decisions on unresolved complaints about the NHS in England. It is an independent service which is free for everyone to use.

To take your complaint to the Ombudsman, visit the Parliamentary and Health Service Ombudsman website or call 0345 015 4033

Need help making a complaint?

If you want help making a complaint, Healthwatch Hounslow can help you find independent NHS complaints advocacy services in your area.

Alternatively, POhWER is a charity that helps people to be involved in decisions being made about their care. Call POhWER’s support centre on 0300 456 2370 for advice.

Confidentiality & Medical Records

The Practice complies with Data Protection and Access to Medical Records legislation.  Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you eg. from district nurses and hospital services.
  • To hep you get other services eg. from the social work department.  This requires your consent.
  • When we have a duty to others eg. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services eg. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, you can register with the national data opt-out scheme at: www.nhs.uk/your-nhs-data-matters/.

Reception and administration staff require access to your medical records in order to do their jobs.  These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practitioners and the Practice required for disclosure under this Act, can be made available to the public. All requests for such information should be made to the Practice Manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made in writing by completing a Subject Access Request (SAR). No information will be released without patient consent, unless we are legally obliged to do so. To download a Subject Access Request (SAR) form, see “Subject Access Request” section in the link below

New Data Protection Regulations from May 2018 (GDPR & Your Information)

Summary Care Record

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

 

Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record.

How do I know if I have one?

Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by asking your GP

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

More Information

For further information visit the NHS Care records website or the NHS Digital website.

Subscribe to the newsletterDownload the SCR Opt in / Opt out Form

Your Data Matters to the NHS

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and always being clear about how it is used.

How your data is used

Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital.  It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.

Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.

You have a choice

You do not need to do anything if you are happy about how your information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.

Will choosing this opt-out affect your care and treatment?

No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.

What do you need to do?

If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.

To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit www.nhs.uk/your-nhs-data-matters

Care Quality Commission (CQC)

The Care Quality Commission (CQC) are the independent regulator of health and social care in England.

The CQC make sure health and social services provide people with safe, effective, compassionate, high quality care and encourage them to improve.

If you would like to know more about the CQC click here.

They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.

The GP Practice had its first CQC inspection on 14th July 2015. The results are freely available to view on the CQC website.

CQC overall rating  –  Good
20 August 2015
See the report

Compliments & Complaints

IMPORTANT NOTICE

You can leave a compliment, comment or suggestion by clicking here

South Milford Surgery make every effort to give the best service possible to everyone who attends our practice and as such we are always happy to receive compliments, comments or suggestions.

However, we are aware that things can go wrong sometimes, resulting in a patient feeling that they have a genuine cause for complaint.  If this is so, we would wish for the matter to be settled as quickly and as amicably as possible.

If you have a complaint or concern about the service you have received from the doctors or staff working at this practice, please let us know.  We have a complaints procedure as part of the NHS system for dealing with complaints, which meets the NHS national criteria.

You can download a copy of the complaints procedure by clicking here

We hope that most problems can be sorted out quickly and easily, often at the time that they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible.

Complaints should be addressed to the The Complaints Manager by completing the complaints form below and bringing into the surgery by hand, posting or sending your complaint form via email to:-

b82073.complaintsmanager@nhs.net

It will be a great help if you are as specific as possible about your complaint.

You can download a complaint form by Clicking here

What we shall do 

We shall acknowledge your complaint within 3 working days and aim to have looked into your complaint within ten working days from the date when you raised it with us.  When we look into your complaint we shall aim to:

  • Find out what happened and what went wrong
  • Enable discussion with those concerned, if you would like this
  • Offer an apology, where this is appropriate
  • Consider changes to reduce the chances of the problem happening again

 

Complaining on behalf of someone else

Please note that we keep strictly to the rules of medical confidentiality.  If you are complaining on behalf of someone else, we have to know that you have their permission to do so.  A note signed by the person concerned will be needed unless they are incapable (because of illness or disability) of providing this or under the age of 16 years.

To view the full complaints procedure please download from the link above.

GP Net Earnings

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

NHS England requires that the net earnings of doctors engaged in the practice are publicised and the required disclosure is shown below.  However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

The average pay for GPs working in South Milford Surgery & Wetherby & Bramham Surgery in the last financial year 2023/24 was £80,988 before tax and National Insurance. This is for 3 full-time GPs and 8 part-time GPs who worked in the practice for more than six months.