Compliments & Complaints


You can leave a compliment, comment or suggestion by clicking here

South Milford Surgery make every effort to give the best service possible to everyone who attends our practice and as such we are always happy to receive compliments, comments or suggestions.

However, we are aware that things can go wrong sometimes, resulting in a patient feeling that they have a genuine cause for complaint.  If this is so, we would wish for the matter to be settled as quickly and as amicably as possible.

If you have a complaint or concern about the service you have received from the doctors or staff working at this practice, please let us know.  We have a complaints procedure as part of the NHS system for dealing with complaints, which meets the NHS national criteria.

You can download a copy of the complaints procedure by clicking here

We hope that most problems can be sorted out quickly and easily, often at the time that they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible.

Complaints should be addressed to the The Complaints Manager by completing the complaints form below and bringing into the surgery by hand, posting or sending your complaint form via email to:-

[email protected]

It will be a great help if you are as specific as possible about your complaint.

You can download a complaint form by Clicking here

What we shall do 

We shall acknowledge your complaint within 3 working days and aim to have looked into your complaint within ten working days from the date when you raised it with us.  When we look into your complaint we shall aim to:

  • Find out what happened and what went wrong
  • Enable discussion with those concerned, if you would like this
  • Offer an apology, where this is appropriate
  • Consider changes to reduce the chances of the problem happening again


Complaining on behalf of someone else

Please note that we keep strictly to the rules of medical confidentiality.  If you are complaining on behalf of someone else, we have to know that you have their permission to do so.  A note signed by the person concerned will be needed unless they are incapable (because of illness or disability) of providing this or under the age of 16 years.

To view the full complaints procedure please download from the link above.