Zero Tolerance – Violence & Abusive Behaviour

The Practice follow an NHS policy of zero tolerance regarding violent and abusive behaviour towards its doctors, staff and persons present on the premises.  Any violent or abusive behaviour will be taken seriously and you may be requested to leave the Practice with immediate effect.  The practice has the right to remove violent or abusive patients from the list in line with the PMS agreement regulations 2004, schedule 5, paragraph 19.

Violence in this context, includes actual or threatened physical violence or verbal abuse which leads to fear for a persons safety.  In this situation, we will notify the person in writing of their removal and record in the patient’s medical records the fact of the removal and the circumstances leading to it.  Any incident will be fully investigated and the decision to remove a patient from the Practice list will be in line with the PMS agreement.