Appointments

If you are already registered for SystmOnline please login below to book an appointment

Appointments for all three Surgeries can be made by either:-

• Using the automated telephone booking service (which all patients can use)
• Book an appointment online – to use this option you will need to complete a “SystmOnline Application” form
• Telephoning the Surgery on 01977 682202
• In-person at the Reception desk

• For general queries, other than appointment booking, please use our Online Patient Triage service (you don’t have to be registered for SystmOnline to use this service)

For SystmOnline Access users, a number of pre-bookable appointments are available and may be made up to a maximum of 4 weeks in advance.

In order to make the right appointment the receptionist may need to ask about the nature of your problem. We would be grateful if you try and provide the information so they can direct you to the most appropriate clinician. All staff at the practice are bound by strict confidentiality rules. Each appointment is for 10 minutes, if you think you will need longer please let the receptionist know. If you need to be seen on the same day you ring, you will see the duty practitioner, this may be a GP or a Nurse Practitioner. If you only want to see a GP please book a routine appointment.

Telephone Consultations

Not all problems need a surgery appointment and some can be dealt with over the phone. Phone consultations are booked in the same way as face-to-face appointments and a doctor or nurse will ring you back.

• Please make sure we have your most up-to-date telephone number

Home Visits

Home visits are for serious illnesses and for people who are housebound because of illness or disability. If you are able to get to the surgery, please try and do so, but if a home visit is necessary, please phone the surgery between 8:00 & 10:00am on 01977 682202, as this helps the doctors plan their rounds. Please give the Receptionists a brief description of the problem, the doctor will then have an idea of the urgency of the call.

A doctor or nurse may call you back, as it maybe that the problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Please bear in mind that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery

Cancellations

If you cannot attend an appointment for any reason, please inform the surgery as soon as possible so your appointment can be allocated to another patient

Text Message Reminder Service

The surgery now operates a text message reminder service for appointments. If you would like to use this service, please let the Reception Team have your up-to-date mobile number and this service will be provided for you, alternatively, you can complete an on-line form to up-date your information, just click here Text message reminders

Chaperones

The Surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required.  Although you can request that a family member or friend is present in your consultation, they will NOT be performing the role of a chaperone.  On occasion you may prefer a formal chaperone to be present i.e. a trained member of staff.

Wherever possible, we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way.  Where this is not possible, we will endeavour to provide a formal chaperone at the time of request.  However, occasionally it may be necessary to re-schedule your appointment.

Your doctor or nurse may also require a chaperone to be present for certain consultations or examinations